Privacy Policy
PRIVACY POLICY
This Privacy Policy outlines how fiamilashes.com (“we”, “our”, or “the Site”) collects, uses, and shares your personal data when you interact with our website or make a purchase.
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1. Collecting Personal Information
When you browse our website, we automatically collect specific information about your device, interaction with the Site, and information required to fulfill your purchase.
Examples of data collected:
• Device type, browser version, IP address, time zone
• Pages or products viewed
• Search terms and browsing actions
Purpose: To improve your experience, optimize website performance, and ensure secure transactions.
Source: Automatically collected using cookies, log files, web tags, and pixels.
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2. Order & Customer Information
We collect the following when you place an order:
• Name, billing and shipping address
• Payment details (including credit/debit card info)
• Email address and phone number
Purpose: To process orders, confirm payments, arrange delivery, prevent fraud, and provide customer service.
Source: Directly from you.
Disclosure: Shared only with Shopify, our e-commerce platform provider.
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3. Customer Support
When you contact us, we may collect additional information to help resolve your request.
Purpose: To provide support and service.
Source: From you.
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4. Minors
Our website is not intended for individuals under the age of 16. We do not knowingly collect data from minors. If we become aware, we will delete such data.
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5. Sharing Personal Information
We may share your Personal Information with third-party providers to support order fulfillment, analytics, and fraud prevention.
Examples:
• Shopify (read more here: https://www.shopify.com/legal/privacy)
• Legal authorities (when required by law)
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6. Behavioural Advertising
We use your information for personalized ads and promotions that match your interests.
Examples:
• Google Analytics: https://policies.google.com/privacy?hl=en
• Facebook Ads: https://www.facebook.com/settings/?tab=ads
• Opt-Out Tools: http://optout.aboutads.info/
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7. Using Personal Information
We use your data to:
• Complete your orders
• Process payments
• Deliver products
• Communicate offers and updates
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8. Legal Basis (GDPR Compliance)
If you are located in the EEA, we process your data under the following legal bases:
• Your consent
• Performance of a contract
• Legal obligations
• Legitimate business interests
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9. Retention
We retain your data to fulfill our services and legal obligations unless you request deletion. Email us at fiamilashes@gmail.com to request data removal.
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10. Automated Decision-Making
We may use limited automated tools (via Shopify) for fraud detection and payment verification. These processes do not have a significant legal effect on you.
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11. Cookies
Cookies are used to improve your shopping experience, including:
• Keeping items in your cart
• Remembering login info
• Analyzing site usage
You can manage cookie settings through your browser. Learn more: www.allaboutcookies.org (https://www.allaboutcookies.org/)
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12. Do Not Track
Currently, we do not change data collection practices in response to “Do Not Track” signals from your browser due to the lack of a standard approach.
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Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: fiamilashes@gmail.com
Address: 10 Park Street, Countess House, SW6 2QF, London, UK